Terms and conditions of sale

1. YOUR RESERVATION

1.1. We will email you the confirmation of your reservation, including a price proposal for the total cost.

1.2. We guarantee your booking with a deposit for the amount mentioned on your reservation. The rest of the fees should be paid upon starting the second day of your immersion. We accept debit/credit cards and bank wires. NO BOOKING IS GUARANTEED UNTIL PAYMENT IS RECEIVED.

1.3. Any additional service, discount, request or change in the program should be included in the reservation.

2. RESCHEDULING:

Rescheduling requests are subject to the policies outlined below. Make sure to READ them ALL.

We recommend purchasing travel insurance to cover any unexpected situation. If you want to be fully covered, make sure to include CFAR (Cancel For Any Reason) coverage.

2.1. 61 days or more prior to the course-start date: allowed with no restrictions.

2.2. Between 60 and 31 days before the start date: a 25% penalty of the program's total cost. Rescheduling only possible 30 natural days before the new starting day.

2.3. Less than 31 days before the start date: a 25% penalty of the program's total cost. Rescheduling only possible 7 natural days before the new starting day.

2.4. When you reschedule, the new dates will be subject to availability.

2.5. Requests to reschedule are only accepted by email.

2.6. You can transfer your booking from Mexico to Spain or from Spain to Mexico without changing the program details. In case you choose a more expensive location, you will be required to pay the price difference. If a less expensive location is chosen, you will still need to cover the full cost of the original program. However, the difference will be converted into a credit. Locations changes are subject to availability.

2.7. Although we try to respect any room upgrade as booked originally, the room upgrade is not guaranteed when rescheduling, even if you paid for it.

2.8. You have 12 months after the original starting day to reschedule.

2.9. Each booking can be rescheduled only once.

2.10. If there has been a fee increase by the time you rebook, you will be required to pay the balance due (if applicable) plus the difference between the original and new fees.

2.11. Any penalties and the balance due, if applicable, must be paid when rescheduling.

3. UNCONDITIONAL, MONEY BACK GUARANTEE

3.1. Before starting the second day of your immersion, let our manager know verbally and by email that you are not satisfied and you will receive a full refund. No questions asked.

3.2. To claim the money-back guarantee, you need to have completed the first day of your immersion.

4. REFUNDS (IF APPLICABLE)

Refunds are NOT possible unless ANDERS LANGUAGES cancels an immersion or if the money-back guarantee applies.

We recommend purchasing travel insurance to cover any unexpected situation. If you want to be fully covered, make sure to include CFAR (Cancel For Any Reason) coverage.

4.1. The client won’t be able to claim other expenses to ANDERS LANGUAES as the once paid to ANDERS LANGUAGES..

4.2 Under no circumstances will we offer refunds for immersions cancelled due to force majeure: pandemics, acts of nature or similar events. However, we will offer the possibility to reschedule your immersion..

4.3. In no case will money be refunded once the course has started (except for the money back guarantee).

5. DOCUMENTATION FOR YOUR TRAVEL INSURANCE

5.1. We will be happy to help you with all documentation you might need to claim a refund from your insurance company. The information we will provide by default in case you want to claim a refund from your insurer:

- Price proposal.

- Letter confirming you booked and paid for the service provided and no refunds are possible.

- Invoice or receipt for the full amount of the immersion program.

5.2. The full amount of your immersion should be paid. It’s not possible to claim your insurance for the full amount when the full amount wasn’t paid to the service provider.

6. ACCCOMMODATIONS

6.1. We cannot always guarantee the room type of your choice. In case of a downgrade we will refund the price difference (unless you rescheduled).

6.2. Free upgrades are discretional and subject to availability upon arrival.

6.3. Fees of the ForTWO and ForALL programs are based on guests sharing the room. In case separate rooms are required, please choose the ForONE program.

6.4. Accommodation the night before the immersion starts and/or the night after ending the program can be included or not, depending on the program. Make sure to check your final price proposal for details.

6.5. If you would like to start your program on different days from the ones described in our programs, we may not be able to offer accommodations for the arrival or departure day. If that’s the case, you will need to book a hotel nearby. We will be pleased to advice.

7. MEALS

7.1. We serve meals, using local recipes and ingredients. While most of our guests enjoy the food we serve, it’s important to be aware of the fact that we do not offer an a-la-carte menu and that what we serve might be different from what you are used to.

7.2. We will be pleased to adapt the menu for guests with diet restrictions (vegetarian, vegan, gluten free…) as far as it does not change the serving of our other guests. For example, our cook can replace pork by chicken or beef… For those not eating meat, we can serve fish or/add more (and different) vegetables. While breakfast always includes dairy products, it also includes fresh fruit, marmalades, honey, cereals among other things.

7.3. In case you follow a very strict diet, we recommend to bring your own ingredients and/or food complements as we won’t be able to accommodate all diet restrictions. You can also opt for our Luxury Special, offering a-la-carte menus with no restrictions.

7.4. We can currently not honor requests for halal and kosher food.

7.5. Dinner is only served if the ForONE 12, ForTWO 12 or ForALL 12 is chosen. If you don’t include this program, you can make yourself dinner in our kitchen. Restaurants and home delivery are also available.

7.6. During free days, when courses are not offered but accommodation is included, meals are not served. You can either go out (some places are at a walking distance) or ask for delivery. You can also use our kitchen if you want to cook something yourself (cooking ingredients not available).

8. CHECK-IN AND CHECK-OUT TIMES. PROGRAM START AND END. ARRIVAL AND DEPARTURE DAYS

8.1. 5-day, 7-day and multiple-week immersion:

- Check-in: after 4:30 pm.

- Check-out: before 11:00 am.

8.2. 2-day immersions:

- Check-in: after 8:30 am.

- Check-out: 3:30 pm (ForONE/TWO/ALL 6) or 8:00 pm (ForONE/TWO/ALL 9/12) .

8.3. Early check-in or late check-out is possible if rooms are available and only after request and confirmation of our part by e-mail.

8.4. If you want to visit us for 2 or more weeks, the program will run Monday to Friday and the weekends will be off. Accommodations are included during the weekend.

8.5. Two-day and seven-day programs: the last day of the week ends at 7:45 pm. Five-day and multiple-week programs: the last day of the week ends at 3:00 pm.

8.6. 7-day programs: on the fourth day, the program ends at 3:00 pm.

9. PICK-UP / DROP-OFF SERVICES / WELCOME LUNCH/DINNER

9.1. Pick up service. Unexpected traffic or issues out of our control can result in our driver being late for your pick-up. If that happens, we will inform you via WhatsApp and offer you an alternative. However, rest assured we do everything reasonable to avoid this kind of circumstances .

9.2. Drop-off service. We will recommend a departure time based on the time you need to get to your destination. In case you decide to depart later than the recommended time, we can’t be held responsible in case of a late arrival at your destination.

9.3. A maximum of 2 passengers can share the pick-up / drop-off service.

9.4. Pick-up and drop-off services are offered within a specific time frame. Please check the service hours, areas covered and conditions on your reservation.

9.5. Welcome service. Please review your reservation for the service hours and conditions. The service will be cancelled if you arrive at the immersion residence after the service hours. In these cases, you cannot request any refund or compensation. If you book a flight scheduled to arrive in the evening, we recommend not using our welcome service or canceling the welcome service at the latest 7 natural days before arrival to receive a refund or extra hours of class.

9.6. It’s the client’s responsibility to provide us with all arrival (or pick-up) details at the latest 7 natural days before the scheduled arrival day. If not, the meet-and-greet service will be cancelled with no right to a refund.

10. LIABILITY AND LEGAL INFORMATION

10.1. You are not insured against illness or accidents, theft or loss of personal possessions. We therefore highly recommend you take out a personal insurance policy.

10.2. Replacement costs for breakage due to negligence on the part of the student will be charged to the client.

10.3. ANDERS LANGUAGES is not liable in any cases of force majeure or for unlawful acts on the part of the students, nor the consequences they might bring on.

10.4. Any failure on our part to carry out our obligations will give rise to sanctions under the rules of the country where the immersion is offered.

10.5. Any disputes should be sent by email to your agent or directly to ANDERS LANGUAGES.

10.6. We do not accept any liability for physical or material harm caused by third parties operating ground transportation, or by hidden defects or inherent risks in products or services bought from third parties in order to offer our services.

10.7. It is a consumer's responsibility to insure against unforeseen events. This goes for cars, houses, health, and travel. We highly recommend to INSURE YOUR TRIP to cover any unexpected situation.

10.8. The name ANDERS LANGUAGES is a registered trademark. All the ANDERS LANGUAGES course materials, documents and audios are the results of our work and our expertise. We exercise all our intellectual property rights over them fully and without reservation. All rights are reserved for all our products, which may in no case be reproduced, even partially, by any means, nor be rented, sold, lent or exploited in any other way.

11. THE LANGUAGE CLASSES

11.1. The ForTWO and ForALL programs are only for friends, relatives or colleagues studying together: participants need a similar linguistic level.

11.2. We guarantee that we will do all we can to help the client to achieve his or her learning objectives. However, our obligation to the client regarding the learning of a foreign language is limited to an obligation of due care, and the client alone is responsible for the results achieved.

11.3. No classes are given during official holidays in the country where your immersion is offered. Nevertheless, we will reschedule these lost days during your stay, so you won't lose classes you've paid for. For an overview of local holidays, please contact us.

12. PAYMENTS AND INVOICES

12.1. Fees in MXN (Mexican Pesos) are only valid for companies and individuals with a Mexican taxpayer ID (RFC).

12.2. Clients with a long-term agreement (post payment): a course is only confirmed after our invoice has been formally accepted. Our invoices should be paid at the latest 30 days after receipt.

12.3. Price proposals are subject to change without notice unless you have made a deposit.

12.4. Credit card fees or banking fees are not refundable.

12.5. Payments for on-site programs cannot be transferred to online programs. Missed on-site classes cannot be offered online.

12.6. Payment of balance:

12.6.1. MEXICO. Payment of the balance with a card can only be done on-site, in cash or using our point-of-sale terminal. The amount in USD will be converted into Mexican Pesos at the applicable USD/MXN interbank exchange rate. This might result in a minor difference between the balance due in USD and the amount shown on your credit card statement because your bank might use a less beneficial exchange rate and add fees.

12.6.2. SPAIN. Payment of the balance with a card can only be done on-site, using our point-of-sale terminal. We only accept payments in Euro.

12.7. Tax-deductible invoices are issued after receipt of any payment. You need to request an invoice immediately after payment, via email (when paid online) or verbally (when paid on-site).

12.8. Although the final price on your invoice will be the same as the final price on your booking confirmation, the price per item may vary due to adjustments, taxes, discounts, or other applicable fees.

13. DISCOUNTS

13.1. Discounts and promotions are exclusive of each other and cannot be accumulated.

13.2. Discounts and promotions do not apply to our SPECIALS and ONLINE programs.

13.3. Discounts and promotions can only be applied to new bookings, and can't be added retrospectively after a booking has been processed.

14. INTERCULTURAL EXPERIENCES

14.1. Because of reasons beyond of our control, such as weather conditions or availability of providers, some of the activities may not be available during your stay: in that case, you can choose a similar activity at no additional cost.

14.2. The INTERCULTURAL EXPERIENCES are offered during class.

14.3. We do not accept any liability for physical or material harm caused by third parties operating ground transportation, or by hidden defects or inherent risks in products or services bought from third parties in order to offer our services.

14.4. Excursions and activities included can be found back in your booking confirmation.

15. OTHER

15.1. Credits. In case you want to use a credit for a booking, you can only book 30 days before the intended starting day. This does not apply for credits obtained through online classes. Other conditions may apply, if outlined in the price proposal.

15.2. Any program offered for free (fun trips, exchange...) is subject to a non-refundable USD/EUR 500 + Tax booking fee. This booking fee DOES NOT apply for paid-for programs. Free programs can't be rescheduled.

15.3. In case we can't accommodate you at the immersion residence, we reserve the right to accommodate you in a hotel with comfort levels similar to those at the immersion residence. Ground transportation between the hotel and the immersion residence will be at our expense.

15.4. The client's Passport, checking entry requirements to the country, and if required, a valid visa is the client's responsibility.

15.5. We are required by law to have our guests fully identified.

16. USE OF YOUR DATA:

16.1. We only request information we need to organize your language immersion.

16.2. The information we receive is stored on our secured server and its secured back-up on the cloud.

16.3. After your stay, your data will be archived on our secured server and removed from the cloud within 12 months.

16.4. Unless otherwise requested, the client authorizes ANDERS LANGUAGES and its agents to use, on any medium, their first names and that of their company, their testimonials and photos and videos taken during their stay to promote the activities of ANDERS LANGUAGES. Under NO circumstances will we link your family name (or other details which might identify you easily) to visual content made public. We will always honor any request to remove any visual content where you appear.

16.5. Your data will NEVER be shared with, sold to, or rented to 3rd parties.

16.6. We will always honor any request to update or remove any information. Such requests should be sent by via email.